Customer Excellence Simulation
Experience a 2-year customer excellence journey in a single day
What's it all about
A dynamic journey to customer loyalty, growth, and advocacy.
In today’s constantly changing landscape, achieving customer loyalty, growth, and advocacy requires a greater focus than ever before. Customer excellence touches many parts of the modern enterprise and often requires significant transformation to deliver the experiences customers have come to expect from today’s leading businesses.
Simplayfi’s Customer Excellence Simulation recreates real-life business challenges and provides the opportunity for participants to apply proven best practice methods and techniques, and to experience a customer excellence journey in a single day.
"The simulation helped me to visualise a path forward for us to deliver a higher standard of service to the business"
— Recent simulation player
What does a 2-year customer excellence journey looks like
Tackling Your Customer Challenges
We created the Customer Excellence Simulation to help our clients overcome some of the most prevalent customer-experience challenges:
High customer and employee churn
Indicating a lack of satisfaction and loyalty, which can harm the reputation and profitability of the business
Poor fit customers with low growth potential
These customers can drain resources and impede business growth
Low-satisfaction customer experiences
Low satisfaction can lead to decreased customer loyalty and negative word-of-mouth, harming a business's reputation and revenue
Breached service targets
Missing service targets can lead to dissatisfied customers, low trust, missed opportunities, and decreased revenue
Siloed organizations, information and mindsets
A lack of effective communication and collaboration can create inefficiencies, reduce productivity, and hinder innovation
Lack of scalability and sustainability
This can prevent a business’ growth over the long term, limiting its ability to adapt to changing market conditions and meet current and future customer demand
Inefficient and costly processes
These can lead to decreased productivity, increased costs, and reduced profitability, ultimately hindering the organization's ability to compete and succeed in the marketplace
Low rates of first-contact resolution and limited self-service
Leads to higher costs due to an increase in call volume, additional customer support costs, and increased customer dissatisfaction, as well as negatively impacting customer loyalty and retention
Do you have a passion to drive a transformation in these areas and a need to win the hearts and minds of others within your organization? If so, the Customer Excellence Simulation can serve as a powerful catalyst in helping you to execute your change strategy.
A Game Changing Experience
Simplayfi’s Simulation is designed to help you revolutionize the customer experience within your organization. Using serious business game techniques and expert facilitation, our simulation guides participants to discover and apply best practice methods that have real-world application.
The simulation can also be a powerful mechanism for winning hearts and minds across an organization driving toward:
Modernized customer experiences
A unified customer-centric vision and culture
Streamlined customer support and success models
Increased customer retention and advocacy
Good-fit customers with growth and success potential
Simulation Benefits
All Simplayfi simulations are highly immersive, in-room experiences delivered within a single day that will provide an exceptional return on investment.
In addition to winning hearts and minds, participants take home best practices, techniques, strategies, and ideas that will help to transform your business tomorrow. The Customer Excellence Simulation can help you to:
Foster customer-centric mindsets
Increase levels of engagement
Accelerate learning of customer excellence concepts and practices
Bridge the gap between theory and practice
Observe how your people perform in different situations
Key themes
During the day participants will observe the results of their continual improvements across many areas
Is it for you
Target Audiences & Applications
The Customer Excellence Simulation resonates with many different roles within an organization and for a range of practical applications.
Interested? Why not schedule a call
Potential audiences
Leadership
Customer Success Teams
Sales & Marketing
Agents & Support Teams
Product/Service Managers
Transformation Program Leads
Potential applications
Targeted improvements within Support Teams
As part of a customer excellence program
Single or cross-functional teambuilding
Recruitment selection events
Employee or partner onboarding
Leadership strategy alignment
From the blog
Creating innovative customized solutions to meet the new everyday challenges.
Top 7 Business Simulation Benefits
Business simulations provide a practical and engaging learning…
G2G3 Evolution: The Old King Has Fallen, But a New Reign Begins
Have you ever wondered what happened to G2G3, the leading provider of…
Putting Empathy at the Core: A New Model for Customer Excellence
In the world of service management, terms like customer support,…
What our customers say
Send us a message
Tell us about your project
Have a question or would like to chat? Get in touch with us by filling out the form and we’ll get back to you as soon as possible!