May 11, 2023
Shaping Business Success: What Is Organizational Culture and Its Impact?
Discover the essence of organizational culture: how it impacts employee behavior, drives performance, and fosters a…
May 9, 2023
G2G3 Evolution: The Old King Has Fallen, But a New Reign Begins
Have you ever wondered what happened to G2G3, the leading provider of simulations? We look at the rise, fall and…
April 4, 2023
Putting Empathy at the Core: A New Model for Customer Excellence
In the world of service management, terms like customer support, customer service, customer care, customer success, and…
March 31, 2023
A New Era of Knowledge Management: The Impact of Simulations
Service management organizations of all stripes are under increasing pressure to deliver better service experiences. As…
March 31, 2023
Basics to Benefits: The Importance of Knowledge Management Training
Knowledge management training is an invaluable asset to businesses of all sizes. It gives workers the knowledge and…
March 8, 2023
What is experiential learning and why is it important
Experiential learning or learning by experience is a highly engaging and immersive learning process. Learners actively…
February 23, 2023
Engaging and Enlightening: The Magic of the Polestar ITSM Simulation
The Polestar ITSM simulation that brings to life the challenges of implementing Service Management best practices in…
January 14, 2023
Customer Service Simulations: Your Key to Delivering Outstanding Results
Customer service simulations bring groups of people together to experience a variety of roles across a range of…