Stuart Laing

In the world of service management, terms like customer support, customer service, customer care, customer success, and…

Service management organizations of all stripes are under increasing pressure to deliver better service experiences. As…

Knowledge management training is an invaluable asset to businesses of all sizes. It gives workers the knowledge and…

Experiential learning or learning by experience is a highly engaging and immersive learning process. Learners actively…

The Polestar ITSM simulation that brings to life the challenges of implementing Service Management best practices in…

Customer service simulations bring groups of people together to experience a variety of roles across a range of…

Simulations navigate complex real-world challenges through highly engaging gameplay. Supported by expert facilitation,…